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Job title: Trainee Specialist Tutor SEN provision
Location: Solihull
Salary: £18993 - £21500
Full time:
" 8am to 4pm or 8.30am to 4.30pm (dependent upon Unit)
" Monday to Friday
" Term time plus 4 weeks
Are you passionate about having a positive impact in the lives of young people?
In partnership with a child-focused, specialist school on the borders of Solihull, I am recruiting for several Trainee Specialist Tutors to support and inspire the young people who are educated here.
Benefits:
- £18993 - £21500 whilst training.
- 9 weeks of well-deserved annual leave
- Robust induction and ongoing training
- Uniform
- Working in a supportive and enabling environment with a dedicated leadership team
You must have:
-Care experience (6 months minimum - this DOESN'T need to be in children's services)
-Driving Licence desirable
-DBS update service (Desirable)
-Good written and verbal communication skills
We would love to hear from you if you have at least 6 months of recent experience in a similar role! If you think this role would be perfect for you why wait, get in touch today for an immediate interview and a quick start.
Please contact Lynsey on 0121 480 8217 for an informal chat or click apply now to submit your CV.
Official account of Jobstore.
Job Title: Complex Care Coordinator
Location: Flexibility to work between central Wolverhampton Office and in the field (West Midlands based)
Hours of work: Predominantly Monday to Friday with some flexibility for weekend shared on call
Salary: £25000 to £27000 plus on call allowance
*** Full UK driving licence, own vehicle and flexibility to travel is ESSENTIAL***
Your new company:
In partnership with an established provider of community care and support for clients with medium to complex care needs, I am seeking a competent, compassionate, and driven COMPLEX CARE COORDINATOR to join their team.
You will join the team at an exciting time of expansion and growth and be a driving force behind the delivery of quality care packages.
You will become an essential part of the day-to-day delivery of complex care within people`s own homes, ensuring they are able to live a comfortable, dignified, and independent lifestyle.
As part of the team, you will be responsible for:
" Implementing new care packages for the people you support, effectively allocate care/support staff, and match their expertise with the needs of the people they are supporting
" Basing yourself in the field and office as required, whilst ensuring a consistent and high service of care is provided. From time to time, you will need to cover shifts in an emergency.
" Maintaining contact with Service users in person and over the phone.
" Ensuring person centred care is effectively delivered and that care and support plans are updated regularly to reflect this
" Meeting with the clinicians and external providers regularly to review care packages and ensure care is being delivered in line with company and CQC standards
" Prepare and send monthly reports to the Clinical Commissioning Group (CCG)
What we need from you:
" Proven experience in a similar role
" Relevant care qualification (level 3 in health and social care or willing to work towards this)
" Outstanding communication skills, as well as a good eye for detail, strong organisation abilities and competent IT usage
" Full UK driving licence, access to your own vehicle and flexibility to visit clients and professionals throughout the West Midlands
" Commitment to sharing on call requirements, including weekends on occasion
Your fabulous skills, knowledge and experience will be rewarded with:
" Generous annual salary ranging from £25000 to £27000 depending on experience
" Paid mileage
" Access to on going personal and professional development
" Casual dress
" Company events
" Company pension
" Employee discount
" Free parking
" On-site parking
If you are seeking your next role with a forward-thinking provider who is committed to delivering high-quality, person-centred care and ensuring the people they support remain as independent as possible, please click apply NOW!
Official account of Jobstore.
*** Internal recruiter required to join an established Wolverhampton based provider and have a key focus on domiciliary care staffing. ***
Are you passionate about making a difference in the lives of those who need it most? Do you have a knack for finding and connecting with talented individuals to provide exceptional care services? If so, I have the perfect opportunity for you!
Position: Internal Recruiter for Domiciliary Care
Location: Wolverhampton
Salary: £25000 - £27000
Your new organisation
Is mission-driven: They are on a mission to provide high-quality care and support to individuals in the comfort of their own homes. You will be an essential part of their mission to make a positive impact on the lives of those they support.
Values and invests in career growth: They value personal and professional development. As an Internal Recruiter, you will have the opportunity to advance your career.
Has a supportive team: Join a team that`s committed to excellence and dedicated to helping you succeed. You`ll work with passionate individuals who share your vision for improving domiciliary care and recruiting the best quality of staff.
Key Responsibilities:
Talent Sourcing: Utilise a variety of sourcing techniques to identify, attract, and engage potential caregivers and support staff.
Interviewing: Conduct in-depth interviews to assess candidates` qualifications, skills, and passion for providing domiciliary care.
Collaboration: Work closely with department managers to understand their staffing needs and develop tailored recruitment strategies.
Documentation: Maintain accurate records of candidate interactions, interviews, and recruitment processes.
Team Building: Contribute to building a compassionate, skilled, and reliable team that aligns with our values.
Data Analysis: Utilise data and metrics to assess recruitment performance and make data-driven improvements.
Qualifications:
How to Apply:
Ready to make a difference in domiciliary care? I`d love to hear from you! To apply for this exciting role, please click apply today!
*** Unfortunately, sponsorship is not available with this role ***
Official account of Jobstore.
Children's Domiciliary Registered Manager
Hours: Monday - Friday (40 hrs)
Salary: £30,000-£35,000 per annum
Location: Cardiff
The contact for this role is Bethan - 07483936754
Are you passionate about making a difference in the lives of children and young people? Do you possess leadership skills that can inspire a team to deliver exceptional care? If so apply today or call for an informal chat!
As a leading recruitment agency dedicated to matching talented individuals with rewarding opportunities, we are thrilled to present this exciting role. As the Children's Domiciliary Registered Manager, you will play a pivotal role in ensuring the highest standards of care for children and young people within our domiciliary service.
Your key responsibilities will be but not limited to;
Requirements:
If you are passionate about making a difference and working within a close team, please submit your CV or call Bethan for an informal chat on 07483936754
Official account of Jobstore.
Position: Team Leader
Department: Process team Leader level 1 plus
Contract: Temporary, 3-4 months with the possibility of extension
Hours: 37.5 hours per week, Monday to Friday, shifts between 8am-5pm
Pay rate: £14.57 per hour
FULLY OFFICE BASED
Location: Hemel Hempstead HP2 7AH
Start date: - Subject to clearance.
Brook Street in partnership with the HMPO Office and have a fantastic opportunity to join their existing team as a Team Leader in Hemel Hempstead.
This is a public-facing, customer service role, Someone who can lead the team with good communication and documentation skills.
Key Responsibilities
Experience Needed
Essentials
Desirable Skills
Amenities
Training
On the job training on the process and expected responsibilities
To apply for the role you must have a valid Passport, 2 proofs of address, proof of NI, and must have resided in the UK for the last 5 years.
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
There is already a SharePoint created with the resources available. We also delivered a Topical Tuesday talk on the process, we can get a recording of that and share it if the teams missed it or we are also happy to hold another one.
PSR: Guaranteed Interview Scheme (GIS) (sharepoint.com)
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Official account of Jobstore.
We have an exciting new job opportunity for a court usher to join one of our Government clients in Strand central london. Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice.
This is a full-time temporary role for an ongoing 7 months with a view to extending the contract further. The responsibilities of the role will include:
The Agency worker will:
Prepare the Courts for sitting,
Keep Courtrooms clean and tidy throughout the day.
Obtain names of all parties and complete Court records where appropriate.
Swear in witnesses as appropriate.
Photocopy any documents required by the Court.
Ensure the smooth running of the Courts.
Supervise Jury deliberation
Administering Oaths to witnesses.
Tracking the attendance of parties scheduled to appear in court
Comply with office standards such as timekeeping and dress code. Provide assistance elsewhere in the office as and when required.
Key Skills:
* Must be polite and helpful to all customers both external and internal.
* Remains calm, tactful and sensitive when dealing with difficult situations or people.
* Is aware of the customer needs and is efficient in dealing with these.
* Passes on important information to all concerned promptly and clearly, with tact and honesty.
* Works effectively on own and with others.
Experience working within a public facing environment is desirable
Provide some Administrative support and will follow set procedures and exercise with some independent judgement in carrying out work.
Good communication skills both oral and written required.
A working knowledge and experience of Microsoft Office
Salary: £12.56p/h (with benefits of pension scheme and holiday.
Hours: 37 hours per week, Monday to Friday, 09:00-17:00
if you are successful you will be subject to security checks which take approximately 2-3 weeks to process.
Please apply online or contact Basheer at Basheer.Dawoud @ brookstreet.co.uk. Please remember to include your mobile telephone number, CV and the role you are applying for
Official account of Jobstore.
Job role: Quality and Autism Practice manager
Hours of work: Full time
Location: West Midlands and Worcestershire with the requirement to work across multiple sites, with some hybrid working
Salary: c. £40000
Are you passionate about making a meaningful difference in the lives of individuals with learning disabilities, particularly autism? Do you possess exceptional leadership skills and a commitment to quality care? If so, I invite you apply for the role Quality and Autism Practice Manager on a 12-month contract with a recognised and established charity.
You will join a provider who is dedicated to empowering individuals with learning disabilities to live fulfilling and independent lives. With a strong emphasis on person-centred care and continuous improvement, you will provide a range of services tailored to meet the diverse needs of the people .
Your Role:
As the Quality and Autism Practice Manager, you will play a pivotal role in ensuring the highest standards of care and support for individuals with autism across the organisation. This will include residential, supported living and outreach services.
Your responsibilities will include:
- Overseeing the development and implementation of best practices in autism care, in line with the latest research and guidelines.
- Providing leadership and guidance to a multidisciplinary team of care professionals, fostering a culture of collaboration and excellence.
- Conducting regular assessments and audits to monitor service quality and compliance with regulatory standards.
- Developing and delivering training programs to enhance staff competency in autism support and intervention strategies.
- Collaborating with external stakeholders, including families, caregivers, and community partners, to promote inclusive and holistic care.
- Conducting and managing internal audit processes, internal investigations and implementing performance improvement plans
Qualifications and Skills:
- Proven management experience across CQC regulated services including service improvement and delivery for adults with learning disabilities and complex needs.
- Extensive experience working with individuals with autism and/or learning disabilities, preferably in a managerial capacity.
- In-depth knowledge of evidence-based practices in autism intervention and support.
- Strong leadership abilities with a proven track record of team management and staff development.
- Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
- Full UK driving licence and access to own vehicle.
- Flexibility to work across various locations
In return for your extensive skills, knowledge and experience, you will benefit from:
- Making a positive impact of the people you work with and support: Your work will directly contribute to improving the lives of individuals with learning disabilities, helping them achieve their full potential.
- A supportive Environment: Join a collaborative team of dedicated professionals who are committed to making a difference.
- Continued professional development: Access ongoing training and development opportunities to enhance your skills and expertise.
- Competitive Benefits: Enjoy a competitive salary, generous holiday allowance, and other benefits.
If you are ready to take on this rewarding opportunity and make a positive impact in the lives of others, I would love to hear from you. Apply now to avoid missing out!
Official account of Jobstore.
Brook Street are looking for 4 Complaint Handlers for our client based in Milton Keynes. This role is based fully in the office
As a Complaints Handler within the fleet management industry, you will be responsible for addressing and resolving customer complaints via email related to our clients fleet management services. You will work closely with customers, internal teams, and external partners to ensure timely resolution of complaints while maintaining high levels of customer satisfaction. Your role will involve investigating complaints, identifying root causes, implementing corrective actions, and providing feedback to relevant stakeholders to prevent recurrence.
The role:-
Qualifications and Skills:
This role is paying £11.81 per hour and is on a temporary basis.
Apply now for an immediate start!
Official account of Jobstore.
Housing Officer
Location: Leicester - out in the community - travelling across 3 sites within close proximity.
Hours: 37.5 Hours - Working hours are from 8am - 7pm
Shift Pattern: Monday to Friday & Occasional Weekend, 5 out of 7 days on a rota basis
What`s in it for YOU?
For your hard work and commitment, you will be paid a salary c. £25000, and a very desirable employee package, which includes 6.6 weeks of annual leave plus bank holidays, and massive opportunities for progression.
Are you looking for a new role that will give you a sense of achievement?
I am looking for a Housing Officer who has a keen interest in supporting people who are at risk of becoming homeless. You will become part of an amazing team who will support the service users in their journey to allow them to live independently and re-engage within the community. If this sounds like the role for you, I would love to hear from YOU today!
I am in partnership and collaborating with a fantastic national client who are a registered care and support charity, who specialise in delivering homes, services, and innovation for the most disadvantaged communities in the country and provide support to vulnerable adults. They provide the very best service, and they would love your help to continue that process.
Overview of the Role
I am looking for a full-time Housing Officer to provide a comprehensive intensive housing management & support service to service users requiring low support located within the different provision.
Key Responsibilities
Required Skills, Experience, & Knowledge
Interested? For immediate cons
Official account of Jobstore.
Housing Officer
Salary: £25,522
Location: Leicester - out in the community - travelling between 3 locations VERY close together!
Hours: 40 Hours - Mon-Fri - 1 weekend out of 4 (will work 4 days in week and 4 hours on Sat and 4 hours on Sun)
What's in it for YOU?
For your hard work and commitment, you will be paid a salary of £25,522, and a very desirable employee package, which includes 6.6 weeks of annual leave plus bank holidays, and massive opportunities for progression.
Are you looking for a new role that will give you a sense of achievement?
I am looking for a Housing Officer who has a keen interest in supporting people who are at risk of becoming homeless. You will become part of an amazing team who will support the service users in their journey to allow them to live independently and re-engage within the community. If this sounds like the role for you, I would love to hear from YOU today!
I am in partnership and collaborating with a fantastic national client who are a registered care and support charity, who specialise in delivering homes, services, and innovation for the most disadvantaged communities in the country and provide support to vulnerable adults. They provide the very best service, and they would love your help to continue that process.
Overview of the Role
I am looking for a full-time Housing Officer to provide a comprehensive intensive housing management & support service to service users requiring low support located within the different provision.
Key Responsibilities
Provide intensive housing management service to service users requiring low support at an average of 3-hours of support per person per week.
Carry out full needs and risk assessments
Admissions into and transfers between properties; including issuing of Licence & Support agreements, key handover and inducting occupant into the new premises
Ensuring claims for Housing Benefit is made & submitted to cover rent, and support occupant to make arrangements for rent payments, arranging payment plans to address arrears
Work closely with the young person in sustaining education, employment or training
Deal with anti-social behaviour and occupancy breaches
Liaise with external agencies in order to sustain the accommodation and prevent evictions or abandonments, and provide ongoing resettlement support for up to a year
Required Skills, Experience, & Knowledge
Level 3 in Housing, Youth & Community Development, Social Work, Coaching, or relevant Social Science - or those who are willing or working towards relevant qualifications
Passion and desire to help people who are struggling with their tenancy and are at risk of homelessness
Transferable skills which could enable you to support vulnerable adults who are at risk of homelessness
Interview Process
1st Stage - Shortlisting & Pre-Screening
In the first stage I personally will review your CV. Should you be successful, I will invite you for a telephone conversation. In this stage, we will have a conversation to discuss your right to work, work history, and suitability for the role.
2nd Stage - Formal Interview
In this stage, you will go have a formal interview with the hiring manager.
All applications must be accompanied with an up-to-date CV. If successful, you will be required to have a current DBS on the update service, eligibility of right to work, and your start date will be subject to sufficient references.
If you want to help make a difference to service users and also your career, click apply now, or call Samuel on 0121 480 8217 for more information.
Official account of Jobstore.
Homeless Outreach Worker
Location: Birmingham - out in the community
Hours: 37.5 Hours - Monday to Friday & Occasional Weekend
Shift Pattern: 6:30am - 2:30pm // 2:30pm - 10:30pm
Driver essential - you will not be considered for this position should you not hold a UK Driving Licence - You will be provided an electric vehicle to drive around the community
Salary and Benefits
For your hard work and commitment, you will be paid a salary of £24,031 and a very desirable employee package which includes; birthday leave, new house move leave, employee assistance programme, cycle purchase scheme, gym flex discount, Costco discount card, eyecare vouchers, up to 50% off monthly public transport, taste card which enables you to have discount on restaurants, cinemas, theatre and hotels, 34 days annual leave with the choice to buy or swap extra days.
Are you looking for a new role that will give you variety and a sense of achievement?
I am looking for Homeless Outreach Workers who have a background in supporting adults who are homeless or at risk of becoming homeless, and I want to hear from YOU today!
I am working with a fantastic client who specialise in delivering homes, services, and innovation for some of the most disadvantaged communities in the Midlands. They aim to provide the very best service, and they would love your help in continuing that process.
Overview of the Role
I am looking for a full-time Homeless Outreach Worker. You will be supporting those who are out on the street and sleeping rough, trying to encourage them to get into supported accommodation. To support individuals who are currently rough sleeping to move away from the streets into settled and secure accommodation. Delivering person centred support to service users, enabling them to secure suitable accommodation and to meet their immediate needs, enabling them to live a more sustainable and fulfilling life.
Key Responsibilities
Out in the community
Working early hours and late evenings
Expected to take part in team meetings
Interview Process
These stages have been put in place to help benefit and streamline the process of recruitment.
1st Stage - Shortlisting
In the first stage I personally will review your CV. Should you be successful, I will invite you for a telephone call.
2nd Stage - Pre-Screening
In this stage, we will have a telephone conversation, or a teams meeting to discuss your right to work, work history, and suitability for the role.
3rd Stage - Formal Interview
In this stage, you will go have a formal interview with the hiring manager.
All applications must be accompanied with an up-to-date CV. If successful, you will be required to have a current DBS on the update service, eligibility of right to work, and your start date will be subject to sufficient references.
If you want to help make a difference to service users and also your career, click apply now, or call Samuel on 0121 480 8217 for more information.
Official account of Jobstore.
HMRC Customer Service Advisor - Telephony
Location: Edinburgh, EH8 8BH
Working as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support.
A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment.
This role will be a hybrid working role; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs.
An excellent package is offered, including:
Key Responsibilities:
What are we looking for?
Training:
For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Official account of Jobstore.
HMRC Customer Service Advisor - Telephony
Location: Birmingham, B1 2AX
Working as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support.
A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment.
This role will be a hybrid working role; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs.
An excellent package is offered, including:
Key Responsibilities:
What are we looking for?
Training:
For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Official account of Jobstore.
HMRC Customer Service Advisor - Telephony
Location: Glasgow, G2 8JQ
Working as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support.
A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment.
This role will be a hybrid working role; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs.
An excellent package is offered, including:
Key Responsibilities:
What are we looking for?
Training:
For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Official account of Jobstore.
HMRC Customer Service Advisor - Telephony
Location: Liverpool, L2 7LS
Working as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support.
A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment.
This role will be a hybrid working role; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs.
An excellent package is offered, including:
Key Responsibilities:
What are we looking for?
Training:
For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Official account of Jobstore.
