Total 1,106 job vacancies in Milton Keynes

Main duties will involve working within Tier 3 services as part of a skilled multi-disciplinary team. You will collaborate closely with healthcare professionals such as nurses, dietitians, physicians, surgeons, psychologists, and administrative staff to assess, provide interventions, and monitor patients from diverse geographical areas. Clinical Responsibilities: Conduct comprehensive assessments of patients referred to the Obesity clinic to determine suitability and create personalized care plans. Plan, implement, and evaluate patient care within the nurse-led clinic while adhering to evidence-based practices. Manage patients within the obesity treatment program alongside the multidisciplinary team, following established protocols. Offer nutritional, motivational, and health promotion advice to patients in clinic settings and over the phone. Support patients referred for bariatric surgery pre operation, ensuring compliance with guidelines. Perform venepuncture when necessary and take appropriate follow-up actions based on results. Communicate effectively and empathetically with patients, addressing barriers to lifestyle changes. Assist in clinical data collection for audit purposes and maintain accurate medical records.

Brook Street are looking for 4 Complaint Handlers for our client based in Milton Keynes. This role is based fully in the office

As a Complaints Handler within the fleet management industry, you will be responsible for addressing and resolving customer complaints via email related to our clients fleet management services. You will work closely with customers, internal teams, and external partners to ensure timely resolution of complaints while maintaining high levels of customer satisfaction. Your role will involve investigating complaints, identifying root causes, implementing corrective actions, and providing feedback to relevant stakeholders to prevent recurrence.

The role:-

1. Receive and log customer complaints via email
2. Acknowledge complaints promptly and professionally, ensuring customers feel heard and valued.
3. Investigate complaints thoroughly, gathering relevant information from internal databases, systems, and communication channels.
4. Liaise with relevant departments (operations, maintenance, customer service, etc.) to gather additional information and insights into complaint issues.
5. Analyse complaint data to identify trends, recurring issues, and areas for improvement.
6. Collaborate with cross-functional teams to implement corrective actions and preventive measures to address root causes of complaints.
7. Communicate effectively with customers throughout the complaint resolution process, providing updates and ensuring transparency - via email only
8. Document complaint resolutions accurately and comprehensively, maintaining detailed records for future reference and analysis.
9. Monitor complaint resolution time lines and escalate unresolved issues to appropriate levels of management for further intervention if necessary.
10. Proactively identify opportunities to enhance customer satisfaction and loyalty through service improvements and process enhancements.
11. Contribute to the development and implementation of training programs for staff to improve complaint handling skills and customer service standards.

Qualifications and Skills:

• Previous experience in a customer service role
• Complaint's handling experience would be advantageous
• Strong communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
• Excellent problem-solving abilities, with a proactive and analytical approach to complaint resolution.
• Attention to detail and accuracy in documenting complaint information and resolutions.
• Ability to work collaboratively in a team environment, coordinating with various departments to address customer concerns effectively.
• Proficiency in using customer relationship management (CRM) software and other relevant tools for complaint tracking and analysis.
• Demonstrated ability to manage multiple tasks simultaneously and prioritise effectively in a fast-paced environment.
• Strong commitment to delivering exceptional customer service and maintaining customer satisfaction levels.

This role is paying £11.81 per hour and is on a temporary basis.

Apply now for an immediate start!

Costing Estimator

Permanent - up to £32,000 per annum

Hours - 07.30 - 16.30 Monday to Thursday, 07.30 - 15.30 Friday

Office based - Milton Keynes

Have you worked within the Construction industry or the Windows and Doors industry providing quotes? Do you have a technical mind and great attention to detail? We are seeking a Costing Estimator to provide quotes to customers. You will be using Excel and need to be comfortable with formulas. Our client is seeking a strong administrator to work within this successful business that has huge growth plans. This is a great opportunity to learn, develop and work within a team of people that has that "family feel". The offices are very smart, with an onsite gym and a chef that provides complimentary breakfast, lunch and snacks, daily. This is a company who really value their staff. Tempted? If you would describe yourself as a natural problem solver and passionate about what everything you do, read on….

The role

• Providing quotes for "off the shelf" and bespoke doors within a timely fashion
• Keeping customers updated, gathering additional information from customers to provide an accurate quote.
• Reading architect drawings and raising any issues
• Working closely with the technical team, architects, project managers, contractors and suppliers
• Supporting customers over the phone, email and web chat
• Managing the email inbox

Skills and experience

• Must have experience providing quotes within the construction or doors/windows/conservatory industry.
• Previous administration experience is essential.
• Must be detail orientated and technically minded.
• Must be an intermediate user of Excel.
• Must be confident communicating both written and verbally with people, at all levels.
• You will need to be a natural problem solver and resourceful.
• Must be happy to ask questions and be willing to learn.

Benefits

• Work from home allowance of 24 days per year after your probation period.
• Holiday 26 days plus bank holiday (3 to be used at Christmas each year)
• Pension 3%
• On site chef who provides free breakfast, lunch and snacks
• Beautiful offices with table tennis and gym
• Private medical after probation
• Employee of the month and long service awards
• Free on-site parking
• Life insurance 3 x salary
• Company discretionary bonus after probationary period

If you have the relevant skills and experience and you are excited about this opportunity do not waste time, apply immediately and we will be in touch.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Job Role: Fabric Escort
Location: HMP Woodhill
Salary: 24,513.46
Contract: Full time/perm


We are seeking a dedicated Escort / Fabric Operative to join our team at a HMP Woodhill, a CATEGORY A Men's prison.


Join a team that is more than just a group of colleagues - we work Monday-Friday as a supportive and driven family, working together to create a safe and nurturing environment.


HMP Woodhill runs like a self-contained city, it takes hundreds of people to keep it functioning, and as the Facilities Maintenance Team we are committed and driving the smooth and safe operation, like a heart that pumps blood through the body, everything we do impacts every prisoner, employee, and visitor, and wider to the families and community.


As an Escort / Fabric Operative, you will have the opportunity to work alongside experienced and passionate colleagues who vary from Plumbers, Electricians, Carpenters, Painters, to Cleaners, and Administrators, and others, who are all dedicated to making a positive difference, providing a safe and secure environment for all.


If you are looking for a role where you can use your skills to create a better future for others, we encourage you to apply for this compelling opportunity and join us in our mission to promote rehabilitation and positive change and be part of a team that truly makes a difference.


We are a Ministry of Justice business and provide critical and time-bound services to HMPPS, and are looking for a Escort / Fabric Operative with any combination of:
- Experience of prison environment
- Experience of use of hand and power tools
- Previous experience of working within a building fabric / Hard FM environment
- Up to date First Aid at Work Qualification
- Level 2 qualification in English and Maths
- Good Health & Safety knowledge.
- Excellent organisational, time management and people skills.



If this sounds like you, we would like to hear from you!


Explore a varied and rewarding career at GFSL.
Welcome to careers at Gov Facilities Services Limited (GFSL). Joining us is your chance to help ensure prisons are secure and safe for prisoners and prison staff alike, and to play your part in helping prisoners reintegrate into society.


Holidays are 25 days per year plus Bank Holidays, and a range of non-contractual benefits are provided. These range from Death in Service at 4x salary, to access to private GP consultations and an Employee Assistance Programme that offers counselling and information services for preventative care and to help employees in a crisis. There are also a range of financial reward mechanisms and access to retailer discounts.


You will find a strong focus on safety, a supportive, inclusive workplace, a competitive benefits package, and real opportunity to build your skills and progress.
Explore facilities careers where you can make difference.


Pride In People.
We're passionate about promoting greater diversity and creating a workplace and culture where all of our employees have a voice that is heard, feel a sense of belonging and are empowered to be their true selves.
We recognise the value that every single employee brings to the organisation. Everyone's needs at work are different and we are committed to doing our best to satisfy these differences whilst ensuring consistency and fairness for all. We promise to champion diversity and inclusion with ongoing learning and training, as well as career progression opportunities for everyone.


GFSL has been notified by its shareholder (MOJ) that the provision of FM services will in future be delivered by the private sector. This means that following a successful procurement process, GFSL's services will transfer to a private sector provider/providers in Spring 2026. As the programme unfolds, we will learn more.


Pride in People - Do the Right thing - One Team
An ISO 9001 Certified Company

Proud member of the Disability Confident employer scheme

We, at Aquila Supported Living Services, are looking for individuals to join our friendly and compassionate team providing Home Care within Buckinghamshire and the surrounding areas supporting clients with all aspects of their day to day living, so they can live the best possible quality of life. We have a passion for care and work in partnership with the local councils.
This role involves working with clients in their own homes , community, and in some cases working alone either during the day and/or at night-time.

Compassionate, good communication skills, calm and caring manner are essential for this role in our company.

Key responsibilities
• To provide a safe, reliable, compassionate care and support to meet the individual needs and wishes.
• Promote dignity, respect, and personal choices to the delivery of care
• Encourage as much independence as possible.
• Clearly communicate with the client
• Always promote safeguarding of clients
• Promote client confidentiality
• To uphold company values and ethos

Duties

• Assist clients with personal care such as showering and bathing, dressing, and grooming, dental hygiene, toileting, and continence care
• Assisting with medication administration, stock audit, collecting prescriptions, or returning unwanted medicines to the pharmacy for safe disposal
• Support clients to eat and drink well
• Infection prevention control – cleaning up spaces such as bedroom, bathroom, and kitchen
• Health and safety – to ensure there are no potential hazards that can impose harm or injury to the client (e.g., untidied cables, boxes, or chairs in the way)
• Safe use of aids and personal equipment (e.g., hoist, wheelchairs, walking frames and other physical aids).
• Housework such as vacuuming, sweeping, washing, doing the laundry, and ironing, making beds, and changing linen (note; this depends on individual client’s needs as assessed.)
• Social and physical activities such as going out shopping, keeping in touch with friends/relatives; carrying out hobbies such as reading, games etc.
• Support clients where necessary with hospital appointments, liaising with community health support and families. Document and report all relevant information
• The care and support that you provide and assistance with medication.
• Changes to the client’s health or other concerns such as faulty equipment or hazards in the home
• Response to emergencies, accidents, incidents, and safeguarding matters
• Contact with families, carers and other professionals involved.
• Other matters as required by Aquila Supported Living Services Ltd procedures.
• Keep all information about customers and their families secure and confidential.
Work well as part of Aquila Supported Living Services team
• Follow Aquila Supported Living Services Ltd policies, procedures, and guidance always.
• Take part in staff meetings, well-being programmes.
• Attend training activities, supervisor, and appraisal meetings.

Person Specification

Entry requirements Aged 18 years and above.
Satisfactory DBS check or and police clearance
Qualified to GCSE
Relevant care and/or health certificate
Relevant experience in healthcare
Willingness to learn

Experience

• Experience of working with vulnerable people
• The suitable candidate demonstrates the ability to follow company policies and procedures
Experience of working in the care environment
Mileage will be paid to car drivers

Skills

• Good organisational skills
• Good interpersonal and communication skills
• Good communication skills both written and verbal English (IELTS pass)
• Understand and apply the principles of confidentiality, data protection and always safeguarding.
Good team working
Good understanding of the needs of people who require care and support Ability to provide quality care
Basic IT skills
Basic numeracy skills
Basic literacy skills
Knowledge of how to recognise abuse and safeguarding procedures.
Working knowledge of health and safety matters relating to home care

Personal Attributes

A genuine passion for caring for others and desire to make a positive difference.
Reliable, trustworthy, team player, and committed to work.
Flexible with regard to working hours.
• Able to build rapport and positively influence others
• Able to inspire professionalism
Able to work under pressure.
Flexible and adaptable.

A GOC registered Optometrist with at least 12 months post-registration experience Motivated to develop with a keen interest in the clinical side of optometry Good communication and strong interpersonal skills Excellent organisational skills and attention to detail Understanding of clinical governance and ability to provide the highest quality of care to all patients

To maintain up to date records on the patient system with regards to clients referral and discharge process. Systm One daily team support & ongoing development including creating & adding templates for Letters dashboard, ensuring data captured to fulfil reporting requirements enabled Work with the management and clinical teams to identify S1 limitations and work with S1 teams to find alternative ways of working and data input To be responsible for the scanning and uploading of documents onto the patient system and attaching to relevant patient files. To answer the telephones and deal with referrals and queries for the service, directing all calls promptly and efficiently. To collect and collate post (incoming and outgoing) To monitor and order stock of stationery, PPE, medicines and nursing supplies To check the patient system for tasks and action as appropriate. To take and transcribe minutes for teams meetings across Home 1st. To collect, record and display patient feedback for all Home 1st teams. To assist the administration team with other admin duties and act as a point of contact when they are not available. To report any issues with the I.T, computer system and telephone system to the appropriate person in a timely manner. To report building issues to Estates and Facilities in a timely manner. To provide on the job training in the use of the computer system to any new staff as required. To ensure that information regarding sickness/ absence of staff is communicated to the manager and team leads immediately. To cover colleagues absence as required. To contribute to the development of an effective Home 1st service. Fire Warden duties Any other delegated duties considered appropriate for this post.

Senior IT Project Manager

Milton Keynes, hybrid (3 days in the office, 2 from home)

Up to £75,000 with excellent benefits, including generous annual bonus, 8% pension contribution company car and fuel card, private medical insurance and much more!

12-18 month FTC (possibly longer)

Our client is a well-established and reputable global brand. They're looking for a highly skilled and seasoned Senior IT Project Manager to join them on a fixed term contract basis for 12-18 months, with a possible extension beyond that.

We're looking for someone with a wealth of experience in managing projects, demonstrating proficiency in overseeing multi-faceted intricate implementations, and ensuring the seamless integration within a global context.

Experience of managing SAP projects is advantageous, experience with agile and waterfall tools/methodology is essential.

As Senior IT Project Manager you will oversee the entire project lifecycle and you will be responsible for:

• Project leadership; strategic leadership with a focus on global template delivery.
• Managing communication with all internal teams and stakeholders.
• Leverage extensive experience to design and implement global templates.
• Drive standardisation and harmonisation across diverse business units, considering regional variations and compliance requirements.
• Stakeholder management; collaborate with cross functional teams and engage with senior stakeholders to understand business objectives, articulate goals and manage expectations.
• Risk Management.
• Quality Assurance.

What are we looking for?

• Formal education in a relevant field; advanced degree or certifications in project management.
• Significant demonstrable experience in project management, with a proven track record of successfully delivering client side projects.
• Experience in managing SAP projects would be an advantage, but is not essential.
• Strong interpersonal and communication skills for effective collaboration and engagement.
• Strong analytical skills with the ability to identify issues, analyse data, and develop solutions.
• Proactive in anticipating potential problems and implementing pre-emptive measures.
• PMP or PRINCE2 certification is highly desirable.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Project Test Engineer - Automotive Technologies - Buckingham

My client, a dynamic Automotive Technologies business, are looking to recruit a Project Test Engineer with a strong interest and passion for Automotive Technology development. This is a great opportunity to work for one of the most dynamic smart-tech companies in the UK, with an extensive background of supplying products into the Global Automotive, Motorsport, Marine, Mining and Defence industry Sectors and a portfolio of Blue-Chip clients, including BMW, Pirelli, Porsche, Ferrari, Aston Martin, JCB and Bosch to name just a few.

As Project Test Engineer you will take ownership of testing and sign-off activities of products, by validating functionality, performance, reliability and safety. You will be responsible for creating and maintaining technical documentation, test plans and test tools.

Key Responsibilities:

• Take an active role in all aspects of product testing, from R&D to product release.
• Develop and utilise software, firmware, and hardware testing tools for product testing tasks.
• Write and execute product testing plans and strategies.
• Identify and improve product testing tools and processes.
• Create and maintain product test sheets and documentation.
• Work closely with all our teams to ensure smooth and creative delivery!

Essential Experience Requirements:

• Engineering Degree or Equivalent (ideally in Automotive Engineering, Electronic Engineering or Mechanical Engineering)
• At least 1 year experience in a similar role, ideally within the Automotive Technology industry sector
• Familiarity with hardware testing tools such as oscilloscopes, logic analysers and multimeters
• Ability to demonstrate a logical approach to troubleshooting
• Full, Clean UK Driving Licence

Desired Experience:

• Exposure to GPS and Automotive-based technologies
• Understanding of testing methodologies, tools and best practices
• Knowledge of coding (Python)

Outpatient Network is currently seeking Consultant Gynaecologists with Hysteroscopy experience to join our weekend Gynaecology services across London, Surrey and the South Coast. The service will be supporting a Hysteroscopy service for both routine and PMB patient and we expect that the service will be running for a period of 3 months initially. The Consultant Gynaecologist will be expected to carry out routine diagnostic procedures as well as treatments such as MyoSure where needed. You will be supporting by a great team of Gynaecology Nurses and HCA's each with experience in a Hysteroscopy setting. Summary: Consultant Gynaecologist for Hysteroscopy Providing routine and PMB services London, Surrey and South Coast locations Starting: April 2024 Duration: 3 months initially Clinic times: 08:30-17:30 Excellent daily rates, paid via Limited Company Requirements Full GMC with Specialist Registration for Obstetrics & Gynaecology Substantive NHS post-holder Experience in Hysteroscopy and delivering MyoSure procedures Please get in touch to find out more.

Successful candidate need to be a team player who is flexible and reliable, with good interpersonal and communication skills. Posts involve shift working including lates, earlies, weekends, and bank holidays over a rolling rota, whereby weekend and banks holidays are paid at an enhanced rate. Opportunities for extra hours may also be available so flexibility is required. For more information or to arrange an informal visit please contact: Kelly Gardner 07771 504063 All new starters have a 6 month probationary period. This, together with the induction process, aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments. Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests. Employees are expected to undertake mandatory and statutory training related to their role. We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve. We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values safe, caring and excellent. Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.

Insurance Development Manager
Full Time - 35 hours per week (Hybrid)

Milton Keynes
starting salary from £43,620 - depending on skills and experience

Benefits: Company Car, Bonus, 27 Days Holiday Plus Bank Holidays, Pension Scheme, Healthcare and much more!

Closing Date: 7th May 2024

The role of Insurance Development Manager - Motor Insurance is responsible for delivering new insurance propositions and products via third party Insurance providers. Reporting into the Head of Product, this role will support Product Manager's with detailed analysis, research and commercial evaluations and lead on Go-to-Market plans for new features, propositions and technical integrations.

About the role

• Support the Product Manager to deliver the product strategy and roadmap; working closely with both internal stakeholders and third party insurance partners.
• Responsible for supporting the delivery of Insurance products, propositions and campaigns; and integration between insurers and VWFS / VWG digital assets and journeys.
• Responsible for managing the rollout launch and Go-to-Market for new features, propositions and campaigns
• Act as a conduit to multiple areas of the business to support the delivery of new features, propositions and products that meet both brand and retailer requirements.
• Support the Product Manager in the day-to-day management of activities.
• Support the Product Manager with the delivery of robust insight studies to validate propositions and their objectives against customer needs, regulations and business objectives.
• Provide support Product Manager's with the development of commercial business cases in order to understand the impact of innovative product development and changes to existing products
• Responsible for post launch performance reviews
• Build effective relationships with Group brands and our third party insurance partners to ensure high levels of collaboration and optimisation.
• Identify and recommend new features and propositions to enhance our product portfolio and add value to our customers.
• Identify and recommend opportunities to integrate with the VWFS & VW Group product ecosystem.
• Be the voice of the customer; ensuring that new products and commercially led programmes have the customer at the heart of them.

About you

• Relationship skills - ability to develop and sustain positive and co-operative working relationships with a broad variety of company and partner personnel
• Excellent team player, able to interact cross-functionally at different levels within the organisation
• A proactive approach with the ability to react appropriately and effectively to changing circumstances and demands
• Proven track record of consulting, negotiating and influencing without authority
• Strong stakeholder management skills at all levels of the organisation
• Strong negotiating & influencing skills with the ability to influence decision makers up to senior management level
• Agile approach and ability to keep up with the pace of change, learn fast and adapt to the new conditions quickly and effectively

What's in it for you?

We are passionate about employee development by offering ongoing support and training to help people meet their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve your full potential and enjoy a successful career with us.

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.

Maintenance Controller

Full Time Fixed Term Contract until June 2025

Salary from £26,447, company car scheme, 27 days holiday plus bank holidays and so much more

Closing Date: 7th May 2024

About the role

Are you a City and Guilds Motor Vehicle Technical qualified individual? Looking to swap the workshop for an office based role? - read on, this could be for you.....

This role reports to the Maintenance Services Team Manager and forms part of the Maintenance department within Fleet here at Volkswagen Financial Services. The Maintenance Services Controllers primary purpose is to support the team in effectively managing our fleet of passenger and light commercial vehicles throughout their life by providing cost effective solutions to repairs whilst maintaining exceptional levels of customer service.

Responsibilities

• To authorise mechanical repairs and routine maintenance to private use and fleet vehicles, in accordance with the manufacturer's service requirements and VWFS budgetary controls.
• Make sound technical decisions by analysing the causes of mechanical failures, evaluating solutions and ensuring that sound financial decisions are negotiated and implemented on a day to day basis using agreed authority levels.
• Have the ability to diagnose technical reports and translate the findings to an end user with a clear non-technical approach.
• Acting as a key point of contact for colleagues across Fleet to ensure that customer queries are dealt with in an efficient, timely and professional manner creating win-win situations in all instances.
• The ability to communicate in all mediums effectively to maximise customer satisfaction levels, reduce vehicle downtime incidents, and identifying common themes to control expenditure.
• To ensure that department KPI's in the area of cost control, 1 Link, telephone response times and budgetary requirements are adhered to at all times.
• Actively participate in a culture that adheres to TCF outcomes as defined by the FCA.
• Contribute to ensuring that Fleet directorate is able to demonstrate compliance to all regulatory requirements and to highlight deviation from this at the first opportunity in accordance with FCA regulations.
• Carry out a root cause analysis of vehicle component failures and required repairs.

Skills and Experience

• Proven experience utilising the 1 Link platform
• Proven mechanical skills and experience (City and Guilds Motor Vehicle Technical apprenticeship up to level 3 or equivalent.)
• Previous Maintenance Control experience or Volkswagen Group Retailer Service Reception or Workshop Control.
• A confident and articulate, customer focused telephone and ecommerce manner.
• Excellent PC skills
• Demonstrate the ability to communicate technical information clearly too all stakeholders with a methodical and disciplined approach to working.

What's in it for you?

An excellent remuneration, Company Car, discretionary bonus and 27 days holiday in addition to statutory bank holidays plus much more!

We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us!

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can

As part of our hybrid working arrangements we are giving our colleagues the opportunity to work a minimum of one day in the Milton Keynes office however flexibility is expected and you can work in the office more if you'd prefer.

Product Manager

Full Time - 35 hours per week, Milton Keynes (Hybrid)

Starting salary from £54,100 - depending on skills and experience

Benefits: Company Car, Bonus, 27 Days Holiday Plus Bank Holidays, Pension Scheme, Healthcare, 2 Loan Cars for family and much more!

Closing Date: 7th May 2024

At VWFS UK our Fleet division is changing, we are on an exciting transformational journey with large growth plans to enable our business to be the market leader and clear choice for corporate customers to partner with for all their funding and fleet needs.

We are looking for a passionate Fleet Product Manager to manage the end to end product life cycle for Electric Vehicles. You will use your customer and market insight knowledge to develop and launch new propositions whilst continually developing the current portfolio to meet our customer requirements.

Reporting in to the Head of Fleet Development, you will interface with many key stakeholders across the business to provide regular product updates.

This is an exciting opportunity for a confident, customer centric individual looking to develop their career in an evolving industry.

What you will be responsible for…

• Own and drive technical products and services from inception to completion, including management and prioritisation of proposition roadmap. Ensure product delivery runs smoothly, on time and within budget and meeting commercial targets.
• Collaborate with internal and external teams to understand what customers, retailers, brands, other VWFS departments and HQ want from new products and translate this into technical product requirements to be delivered
• Share advice and guidance to internal teams ensuring they are confident and empowered to lead on Electric Vehicle topics with their customers
• Work closely with the wider teams to identify resources, skills and training required to develop and integrate technical products in to our proposition
• Work closely with the wider Marketing Team to conduct detailed market analysis and customer research to determine new markets to develop suitable products
• Act as the customer voice to identify stakeholder requirements from new products and translate this into workable concept and commercial proposition
• Contribute to the definition of segment strategies and roadmaps to Identify key customer and market insights
• Work with a wide range of internal and external stakeholders to shape, build and deliver successful go-to-market plans for new propositions.
• Drive commercial performance of all propositions and products and support business objectives
• Closely monitor and respond to competitive activity by identifying emerging opportunities
• Support new sales and key account opportunities with subject matter expertise, positioning VWFS Fleet as the number one provider for all their net zero and zero emission transition needs

The ideal candidate will have demonstrable experience of:

• Previous end to end Product Management experience
• Strong negotiating and influencing skills with the ability to influence senior decision makers.
• Strong written and verbal communication skills with the ability to present complex data
• Strong analytical, problem-solving and organisational skills.
• Excellent team player, able to interact cross-functionally at different levels within the organisation
• Knowledge and experience of financial services or fleet business processes desirable but not essential
• Demonstrable commercial design experience with skills to unlock potential ideas whilst understanding the key assumptions,
• Good understanding of product development and relating to exceptional customer journeys/outcomes.
• Analytical and commercially aware
• Excellent relationship and stakeholder management experience
• Good technical knowledge of and experience with Electric Vehicles/Commercial Vehicles - ideal but not essential

What's in it for you?

We are passionate about employee development by offering ongoing support and training to help people meet their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve your full potential and enjoy a successful career with us.

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.

There is a degree of flexibility within the job plan and this example is for illustrative purposes only. Where individuals have a speciality interest this can be considered and job planed if mutually beneficial.This schedule outlines the Direct Clinical Care component (DCC) of the job plan. In addition, the candidate will be on the General medial on call rota and MAU weekend rota. SPA activity and clinical admin can be delivered flexibly around the clinical shifts. SPA activity is outlined in the accompanying table and is delivered over the 5-week cycle rather than per week. It would be expected the successful candidate would organise their own timetable with regards to fitting this activity into the job plan. There would be flexibility to swap shifts to prevent longer periods of work inadvertently caused by the on call rotas. The successful candidate would not work though these weeks sequentially. Rather based on leave requirements the rota would aim to accommodate consultants shifts based on weekly availability. The shifts are part of an annualised job plan.